3D Product Configurator for Kitchen Hoods Manufacturer

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Transforming Customer Experience: Hoodsly’s Journey with PIXREADY’s 3D Product Configurator

Location: Denver, USA

Customer: Hoodsly

Visualization: PIXREADY

Completion time: 18 months

Hoodsly, based in Denver, USA, partnered with PIXREADY to enhance their online customer experience by integrating a 3D Product Configurator. They aimed to revolutionize their website’s product customization tool to address challenges with their existing 2D configuration.

Project Initiation and Goals: Enhancing Customer Experience with 3D Configuration

Hoodsly, a leading custom wood hoods manufacturer faced a significant challenge with its online product customization tool. The existing 2D Configuration on their website struggled to display the full range of customization options available for their products. They realized they were getting quite a few returns because the customers could not see what the product looked like with the options they had chosen for customization. Recognizing the need for a more robust solution, Hoodsly embarked on a quest to enhance its online customer experience and streamline its sales process.

The main goal was clear: Hoodsly aimed to provide customers with a seamless and immersive online shopping experience that allowed them to visualize and customize their kitchen hoods easily. They sought to differentiate themselves from competitors by offering an innovative and interactive 3D Configuration tool to set them apart in the highly competitive market of home improvement products.

Beyond reducing returns, Hoodsly envisioned a solution that would automate certain aspects of the customization process, improving operational efficiency and minimizing errors. They aimed to streamline their sales process while providing customers with accurate and consistent product information, ultimately leading to higher customer satisfaction and increased sales.

Motivated by these goals, the PIXREADY team was up for a challenge.

3D Configurator Integration Process: Seamless Implementation for Enhanced Product Showcase

Integrating PIXREADY’s 3D Configurator into Hoodsly’s website was a collaborative effort involving meticulous planning, clear communication, and innovative solutions to overcome technical challenges.

Hoodsly offers a diverse range of product styles, each with numerous variations to cater to different customer preferences:

■  Styles Offered: Curved, Sloped, Tapered… 48 in total
■  Base Sizes: 18 per each style
■  Colors: 13 colors for each style and size
■  Customization Options:
- Ventilation (5 brands),
- Trim Options (Classic, Flat, Block),
- Crown Molding (Installed, Removed, or Remove Side Trim),
- Size Modifications (4 Depth options, 12 Reduce Height options, 3 Chimney Extension options, Solid Bottom).

That’s over 46,656 product variations per style.
With these extensive customization options, customers can tailor their kitchen hoods to their specifications, ensuring a personalized and satisfying shopping experience.

On the other hand, this fact was a challenge for 3D configuration development as it required extensive product documentation and project planning. The process was, therefore, broken down into several key steps:

1. Initial Consultation and Planning: The integration process began with an in-depth discussion between PIXREADY and Hoodsly’s team to understand project requirements and goals.

2. Data Gathering and Asset Preparation: Hoodsly provided detailed product information, and PIXREADY prepared the necessary assets for integration.

3. Custom Development and Integration: PIXREADY worked with Hoodsly’s web development team to seamlessly integrate the 3D Configurator.

4. Testing and Quality Assurance: Rigorous testing ensured flawless functionality across devices and browsers.

5. User Training and Support: PIXREADY provided comprehensive training and ongoing support to Hoodsly’s team for effective management of the 3D Configurator.

The integration process resulted in the seamless implementation of PIXREADY’s 3D Configurator on Hoodsly’s website, providing customers with a highly interactive and immersive product showcase experience. The new solution allows customers to visualize and customize their kitchen hoods in real-time, empowering them to make informed purchasing decisions and enhancing their overall shopping experience.

Results: Enhanced User Experience and Reduced Returns

The impact of integrating PIXREADY’s 3D Configurator was significant:

■ Reduced Product Returns: Enhanced visualization capabilities enabled buyers to customize and preview their kitchen hoods accurately before purchase.

■ Product Variations expanded from limited (13 colors) to 101,088 options: customers started to spend more time exploring and customizing their desired products.

■ Calls to Customer Support decreased: a noticeable change in calls to customer support indicated a reduction in inquiries and issues related to product customization, further streamlining Hoodsly’s operations.

The 3D Configurator improved Hoodsly’s product presentation allowing buyers to flexibly customize their kitchen hoods. The comprehensive selection of options improved customer satisfaction and increased user engagement, positively impacting Hoodsly’s overall business performance.

Client Feedback: Impact on Sales, Support, and Production

“The new 3D Configurator from PIXREADY has been a game-changer for us at Hoodsly. Our sales team has seen a real boost in conversions since customers can now easily visualize and customize our products. It’s made their decision-making process a lot smoother.

Our customer support team has also noticed a big difference. With the detailed product views and customization options available through the configurator, customers are finding the answers they need on their own more often. This means our support staff can focus on more complex issues and provide even better service.

Behind the scenes, the configurator has really streamlined our production process. Having accurate specifications and configurations for each order has cut down on errors and sped up our manufacturing time. It’s a win-win for us and our customers!”

- Ryan Hossan, Account Manager, Hoodsly

PIXREADY’s 3D product configurator offers manufacturers and brands like Hoodsly a powerful tool to enhance their online customer experience, drive sales, and reduce returns. The configurator’s interactive and visually engaging nature transforms how customers interact with products, leading to higher satisfaction and loyalty.

Ready to elevate your online customer experience? Contact PIXREADY today to learn more about our 3D product configurator service and how it can benefit your business.

Don’t hesitate to contact us and get a free quote for your project.

Phone: +1 917 893 7518

Email: info@pixready.com

https://www.pixready.com/